Having to deal with a cancelled or massively delayed flight is bad enough already and yet what follows is even worse. Waiting in a queue to receive the compensation vouchers following many others. Travelport Resolve offers an answer to this problem with what they claim to be an industry first solution. Resolve allows airlines to automate the sourcing and distribution of hotel rooms, air rebooking and meal and transport needs into a single, seamless and paperless experience when flight are cancelled or delayed. Travelport Resolve enables airlines to react to disruptions with speed and accuracy, immediately communicating with passengers after an itinerary change so passengers can use their mobile device to quickly select and book their preferred hotel from available local accommodation options.
“With a few simple touches on their mobile device, Travelport helps disrupted passengers to bypass the frustration of hotel and meal voucher lines and quickly be on their way to a comfortable hotel room,” said Derek Sharp, Travelport’s Senior Vice President and Managing Director, Air Commerce. “For airlines, Travelport Resolve helps carriers improve customer service performance during disruptions, avoiding serious damage to their brand and opportunities to build their relationships with affected customers.”
Travelport Resolve evolved from an idea developed in the Travelport Labs Accelerator program. The tech company already did a pilot with an American carrier and claims that the response to the product was positive. Resolve also provides airlines with actionable insights into IROPS, including hotel-related costs, room usage, passenger status and activity patterns, with up-to-the-minute reporting tools that analyse the true cost of disruptions to an airline’s business and identify improvements an airline can make to its service.
The product will soon include predictive features enabling airlines to recognize potential irregular operations/IROPS situations and local conditions or events that may create limited hotel availability. Travelport Resolve will then automatically procure room inventory needed to meet passenger demand.