There’s been a lot of talk about automation in the hospitality industry, use of robots and AI and there are hotels across Japan, China that seem to have taken a leap in delivering the next level of hospitality experience.

After all the news we have heard from Japan’s Henn-na hotel, another newly opened hotel called Flyzoo, which is owned by Chinese e-commerce and media giant Alibaba is being termed as the first future hotel. It has opened recently in Hangzhou, China and brings together a range of digital and tech innovations in the hotel industry.

FlyZoo features a range of artificial intelligence-powered services to create a convenient, seamless experience for guests. For example, they can choose to use facial recognition – rather than keys and keycards – to access the hotel.

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